BlowingRockWoodworks' Store Policies
You may pay for your orders with: Credit Card, Check, or Money Order . Currently, the Credit Cards we accept are Visa®, MasterCard®, American Express® and Discover® Card
At checkout, please carefully provide your exact name, billing address and telephone number that is on your credit card statement. Any incorrect information can cause a delay in processing your order.
Checks & Money Orders
We accept personal checks, company checks and money orders. When using these methods of payment, simply add the items you would like to order into your shopping car t, select your payment method, and print out the order with the itemized list of Products and Order Total. Please include a copy of your itemized order printout and contact phone number with your payment. Money Orders or Checks for $500 or greater may be held up to 2 weeks to complete the authentication process; then the order will be shipped.
Send Checks or Money Orders to:
Blowing Rock WoodWorks
109 Aho rd unit 1
Blowing Rock, NC
FEDEX SHIPMENTS: We do not send our packages "signature required". If you would like this option, please let us know in advance when your order is placed. Sometimes, even though we ship signature not required, the Fedex driver has the right to leave a call tag instead of the package if they do not feel comfortable leaving the package.
Shipping White Glove
15 - 30 days - No weekend or Holiday delivery. Requires an adult over the age of 18 to be available for in home delivery and set up. Arrangements will be made prior to delivery with the white glove service directly. Any damage that occurs during shipping is the responsibility of the white glove delivery service not BRWW.
Shipping via Freight Carrier
5-10 business days - No weekend or Holiday delivery. Your order will be secured in a custom shipping crate and shipped via Freight Carrier. If your delivery address is classified as Residential, the Carrier will contact you by telephone to schedule a delivery appointment. Without a delivery appointment, the carrier will not deliver to a residential address. Freight Delivery service is “Curbside Delivery”, meaning that service provides delivery to the curb or at the end of your driveway. You should make arrangements (including extra manpower) to move your products to their final location. The driver is not responsible for transporting products beyond Curbside Delivery. Transit times on Freight shipments generally range from 5-10 business days. Delivery dates are estimates and are subject to change. All items 60" or longer will be sent either via a freight carrier or white glove.
Receiving Your Freight Shipment
Please make sure you have help to bring your crate inside. Your LTL Freight shipment will be secured in a crate with protective packaging, and high-grade straps to help prevent damage during transit. The shipment will arrive on a semi-truck.The semi-truck will have a lift-gate, if requested, to bring the pallet to ground level. Be sure to inspect for damage or shortage with extra scrutiny.
Please note: When you sign the driver’s delivery receipt, you are acknowledging receipt of all products in good order. Before signing the delivery receipt, it is important that you follow the procedures outlined below:
Inspect the boxes and their contents for visible damage. If any damage is suspected, OPEN the boxes carefully for further inspection.
If any damage or shortage is discovered, DO NOT SIGN the delivery receipt. Contact us immediately. You as the customer have both the right and responsibility to inspect the goods before acceptance. If the goods arrive damaged and delivery is refused we will file a claim with the carrier. However, we will not be responsible for damage to any products that were signed for in good order.
Scheduling Your Delivery With The Carrier and Additional Costs
When the delivery provider receives your order and is ready to schedule a delivery date, they will attempt to contact you at the telephone number that you provided in your order. At that time, they will let you know what days of the week they are able to deliver to your area. Deliveries will be made between the hours of 8am and 10pm on the delivery day you select. The delivery company will call you prior to the scheduled delivery and will provide you with an approximate time window. The delivery company will make every effort to deliver within the time window provided. If no one is available to accept the delivery on the day that has been setup additional fees will apply.
There may be circumstances that require additional payment by you if the conditions mentioned have not been met or you require special services outside of our standard delivery. **For example, if you need a specified time window, your address is not tractor trailer accessible, you were not available for your scheduled delivery, delivery not made due to unsafe conditions, not indicating missing pieces on the delivery note, etc.
Orders That Don’t Qualify for Free Shipping:
If your delivery address is outside of the United States, you will be responsible for any and all clearance costs, duties, and taxes due on your order. You have the option to specify a Customs Broker. If you choose not to specify a Customs Broker, we will transfer the shipment data to our Preferred Broker. The Broker will contact you to obtain the necessary paperwork and payments. Your order will not clear customs, and your product will not be delivered, until you complete all required documentation. This applies to both Parcel and LTL Freight shipments. You will be responsible for shipping charges if:
-Your delivery address is outside the contiguous United States (e.g. Alaska, Hawaii, Canada, Puerto Rico)
-Your delivery address is classified by the carrier as remote (e.g. Island with limited access, Upper Peninsula of Michigan)
-You request Expedited Shipping
Expedited service is available on most Parcel shipments and some Freight shipments. If you require Expedited Shipping, you must contact us/notify us at the time of your purchase. There is an additional charge for expedited shipping. The charge will vary depending on the products in your order and your delivery address. Please note that expedited shipping service will not affect the processing time of your order — it will only alter the class of shipping service used.
Expedited Freight service is not available in all areas. We do not ship heavy or fragile products via Parcel due to the likelihood of damage. We do not ship 3rd Party Bill-To on customers’ UPS or FedEx accounts.
Any additional shipping costs incurred due to negligence or unresponsiveness on the part of the receiver (AKA “Consignee”) will be due to Blowing Rock WoodWorks. prior to delivery. If these costs are not paid, or if the carrier is unable to deliver the shipment for the reasons stated above, your shipment will be treated as a return and rerouted to one of our facilities. You will be responsible for all fees incurred including re-consignment and additional transportation charges. These will be deducted from your refund. We really prefer not to do this, so please keep in contact with us and/or the carrier so that you receive your order as quickly as possible!
Refunds and Exchanges
***PLEASE NOTE: EACH ITEM IS MADE TO ORDER. DINING TABLES, COFFEE TABLES, DESKS, CUSTOM LISTINGS, OR ANY ITEM LARGER THAN 11.5" IN WIDTH CAN ONLY BE CANCELLED WITHIN 3 BUSINESS DAYS AFTER THE ORDER HAS BEEN PLACED. AFTER 3 BUSINESS DAYS, NO REFUND OR REPLACEMENT WILL BE GIVEN FOR CUSTOM ORDERS***
Returns/cancellations/replacements are NOT accepted. Items are made to order and thus not returnable. Please consider your purchase carefully and ask questions before you buy.
On custom orders, we require a $200 design deposit to initiate drawings for your approval. The deposit will be credited to your order. Due to the extra development involved, lead times on custom-designed pieces are generally 2 to 4 weeks longer than standard pieces. Please contact us for details about our custom design process.
RECLAIMED WOOD DISCLAIMER:
Customers should expect drastic variations from each piece of material. Any variation or defect is acceptable with reclaimed lumber if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns. If customer has specific standards for
items such as color or texture of wood, those standards need to be very clearly put in writing in advance.
LIVE EDGE WOOD DISCLAIMER:
Customers should expect drastic variations in each slab of material as they are all unique. Any variation or defect is acceptable with Live edge slab material if the product is structurally stable. These are examples of character marks that can appear in reclaimed lumber: mineral
staining, color changes, species changes, weathering, discoloration and staining, rough-sawn, cracking, nail holes, loose knots, tool marks, dents, thickness variations, splitting, and mixed grain patterns.
Blowing Rock WoodWorks provides a 30 day, non-transferable limited warranty starting on day of shipping. Warranted items include warping beyond 3/8”, loose glue line cracks that cause structural concern or defects that make the item unsuitable for use.Blowing Rock WoodWorks will substitute like item; Blowing Rock WoodWorks may also opt to refund price paid for original item. Customer will pay for freight for replacement item that is under warranty. Any cosmetic defects will not be considered warranty items if common to style wood. Cosmetic defects must be brought to Blowing Rock WoodWork's attention immediately upon receipt of shipment. No other company, institution, or organization’s expressed or implied warranties or standards are warranted or guaranteed by Blowing Rock WoodWorks
-Blowing Rock WoodWorks will not pay for any inconvenience, displacement, potential loss of income, or any other claims besides what is listed in our warranty information.
-Wood movement and operation that can be corrected with common installation practices are not warranted.
-Not level flooring
-Minor joint cracks.
-This warranty is void if item was improperly installed or cared for.
-Humidity damage such as bathroom.
-Temperature, moisture or climate swings
-Any item built under 1 ½” thick with reclaimed lumber.
-Warping in plane of item under 3/8”.
-Application of any finishes or undesired results from any finishes.